IT service management for MSPs
Run multi-company IT support in one place
Tickets, SLAs, periodic services, technician findings and assets — for service providers managing many client organizations.
Trusted by MSPs and internal IT teams
Everything an MSP needs
Real capabilities from the platform.
Built for teams that run at scale
40%
less time to resolution
10k+
tickets handled monthly
99.9%
uptime SLA
5 min
to onboard a client
From request to resolution
One workflow across every client organization.
1
Capture
Tickets arrive from the web portal, phone calls or periodic services and land in one queue.
2
Assign
Route to the right technician with SLAs, priorities and per-client scoping.
3
Resolve
Findings, assets and knowledge in one place — with a complete audit trail.
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SmartDesk replaced three tools. Our technicians finally work from a single queue across every client.
Ready to run support in one place?
Start a free trial or book a walkthrough with our team.